top of page
PF-Labz-logo

PURCHASE & ORDER POLICY

Last Updated: September 17, 2026

​

This Purchase & Order Policy applies to purchases made through PureForma Labz, PF Wellness, Aurevon, and other applicable PF Wellness offerings.

By placing an order, you agree to this policy, our Terms & Conditions, Shipping Policy, Privacy Policy, and any additional terms displayed for a particular product or service.

 

ALL SALES ARE FINAL

Once payment has been received, orders are considered final and are not eligible for cancellation, return, exchange, or refund except where:

​

  • PureForma made a verified fulfillment error;

  • An approved Shipping Protection claim applies;

  • A verified product-quality issue is approved by PureForma; or

  • A refund or other remedy is required by applicable law.

 

Changing your mind, ordering the wrong item, selecting the wrong quantity, failing to review product information, or no longer needing a product does not qualify an order for cancellation, return, exchange, or refund.

Customers are responsible for reviewing their order carefully before submitting payment.

 

ORDER ACCEPTANCE

Submitting an order does not guarantee acceptance or fulfillment.

PureForma reserves the right to review, hold, decline, limit, or cancel an order when reasonably necessary, including for:

​

  • Inventory issues

  • Pricing or website errors

  • Suspected fraud

  • Payment issues

  • Duplicate orders

  • Shipping restrictions

  • Compliance concerns

  • Suspected misuse of a Research Use Only product

  • Violation of our Terms & Conditions

  • Other circumstances that prevent lawful or appropriate fulfillment

​

If PureForma cancels an order that has already been paid and no product or service has been provided, the applicable payment amount will be refunded or otherwise resolved as required.

​

PAYMENT

Orders are not considered complete until payment has been received and verified.

Available payment methods and payment instructions are displayed or provided during checkout.

​

Where payment is not collected directly through the website, payment must be completed within the timeframe stated with the order.

Orders that remain unpaid beyond the applicable payment period may be canceled and inventory may be released.

​

Customers are responsible for ensuring that the correct order number or other requested identifying information accompanies payment.

​

ORDER CHANGES

Because fulfillment may begin shortly after payment is confirmed, order changes are not guaranteed once payment has been received.

This includes requests to change:

​

  • Products

  • Product sizes

  • Quantities

  • Shipping method

  • Delivery method

  • Shipping address

  • Pickup selection

​

If you identify an error, contact PureForma as soon as possible.

We will make reasonable efforts to accommodate a change when the order has not yet entered fulfillment, but we are not obligated to modify a finalized order.

Changes that increase the order total must be paid before the order can be updated.

​

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address.

PureForma cannot guarantee that an address can be changed after payment or after an order enters fulfillment.

If an order is returned because of:

​

  • An incorrect address

  • An incomplete address

  • Customer refusal

  • Failure to receive or retrieve the package

  • Another customer-related delivery issue

​

the customer may be responsible for any additional shipping charges required to resend the order.

Returned merchandise does not automatically qualify for a refund.

​

OUT-OF-STOCK OR UNAVAILABLE ITEMS

Occasionally, an item may become unavailable after an order is submitted.

If PureForma is unable to fulfill an item, we may:

​

  • Contact the customer regarding available options;

  • Offer an appropriate replacement or substitution with customer approval;

  • Issue store credit; or

  • Refund the unavailable portion of the order.

​

PureForma will not substitute a materially different product without customer approval.

​

PREORDERS AND BACKORDERS

Products identified as preorder or backorder items are subject to estimated availability dates.

Estimated availability or shipment dates are not guarantees and may change because of supplier, manufacturing, transportation, testing, or other delays.

Preorders and backorders are final once payment has been received, unless PureForma cancels the item or applicable law requires otherwise.

A delay alone does not automatically make a preorder eligible for cancellation or refund.

Orders containing both in-stock and preorder items may be shipped separately.

​

PUREFORMA FULFILLMENT ERRORS

If PureForma sends an incorrect product, incorrect quantity, or otherwise makes a verified fulfillment error, contact us promptly after delivery.

We may request:

​

  • Photographs of the products received

  • Photographs of the packaging

  • Order information

  • Product or lot information

  • Other reasonable documentation

​

Once verified, PureForma will correct the fulfillment error at no additional product cost to the customer.

We may require the incorrect product to be returned before or after a replacement is issued.

Do not discard or use an incorrectly shipped product unless instructed to do so.

​

MISSING ITEMS

If an item listed in your order is missing from the shipment, contact PureForma promptly.

We may review:

​

  • Order records

  • Fulfillment records

  • Package weight

  • Packaging photographs

  • Shipping information

  • Other available documentation

​

Verified missing-item claims will be corrected by PureForma.

​

DAMAGED OR LOST SHIPMENTS

Claims involving products damaged or lost during shipping are governed by our Shipping, Delivery & Pickup Policy.

PureForma Shipping Protection is required for PureForma's advance replacement protection for qualifying products lost or damaged in transit.

Customers who decline Shipping Protection may be limited to the outcome and amount of any applicable carrier claim, as explained in the Shipping Policy.

Shipping claims must be reported within the applicable claim deadlines.

​

PRODUCT QUALITY CONCERNS

If you believe a product has a quality issue, contact PureForma promptly and before discarding the item.

We may request:

​

  • Photographs

  • Product and lot information

  • Packaging

  • A description of the concern

  • Return of the product for inspection

  • Other reasonable documentation

​

Product-quality claims are reviewed individually.

Submitting a quality concern does not automatically entitle the customer to a refund, replacement, or exchange.

​

If PureForma verifies and approves a qualifying product-quality issue, we may provide an appropriate replacement, store credit, refund, or other resolution at our discretion, subject to applicable law.

​

AUREVON AND OTHER CONSUMER PRODUCTS

Aurevon skincare and other consumer products are final sale, including unopened products, unless PureForma approves a verified fulfillment, shipping, or product-quality claim or applicable law requires otherwise.

For hygiene, quality-control, and product-integrity reasons, we do not accept routine returns of skincare or personal-care products.

​

RESEARCH PRODUCTS

PureForma Labz Research Use Only products are final sale.

Because of the nature of research materials and the need to protect product integrity, chain of custody, and quality control, returned research products cannot be placed back into inventory for resale.

Research products may not be returned or exchanged because of:

​

  • Change of mind

  • Research protocol changes

  • Ordering the wrong compound

  • Ordering the wrong size or quantity

  • Lack of intended use

  • Customer storage or handling issues

  • Unauthorized use

​

Verified PureForma fulfillment errors, approved quality claims, and qualifying protected shipping claims remain subject to the applicable policies.

​

BIOMARKER TESTING ORDERS

Biomarker Testing purchases are final once the laboratory order or testing process has been initiated.

Because third-party laboratory services, provider review, administrative processing, and other costs may be incurred shortly after purchase, testing orders may not be refundable once processing has begun.

Failure to complete a laboratory visit or specimen collection does not automatically entitle the client to a refund.

If PureForma determines that a purchased testing service cannot be provided, we will provide an appropriate resolution.

Biomarker Testing may also be subject to separate testing terms, consent forms, or laboratory requirements.

​

CONSULTATIONS AND SERVICES

Consultations and other appointment-based services are subject to the cancellation, rescheduling, lateness, and missed-appointment terms disclosed at the time of booking.

​

Appointment-based services are generally nonrefundable once provided or once the applicable cancellation deadline has passed.

​

Any store credit offered as part of a consultation or service is subject to the terms stated at the time of purchase and is not redeemable for cash unless required by law.

​

PROMOTIONAL PURCHASES

Orders placed using:

​

  • Promotional codes

  • Affiliate discounts

  • Referral codes

  • Bundles

  • Sale pricing

  • Store credit

  • Promotional credit

  • Gift cards

​

remain subject to this All Sales Final policy.

A promotional discount does not create a separate right to cancellation, refund, return, or exchange.

Promotional and store credits are not redeemable for cash except where required by law.

​

CHARGEBACKS AND PAYMENT DISPUTES

If you believe there is an issue with an order, payment, shipment, or product, please contact PureForma so we can review the matter.

Submitting a payment dispute or chargeback does not replace the requirements of our claims, shipping, or quality-review procedures.

PureForma may provide relevant order, payment, fulfillment, tracking, communication, and policy records to payment providers or financial institutions when responding to a dispute.

​

Fraudulent, knowingly false, or abusive payment disputes may result in cancellation of pending orders, restriction of future purchases, or account limitations where permitted by law.

Nothing in this policy limits a customer's lawful right to dispute an unauthorized transaction.

​

FRAUD AND ORDER ABUSE

PureForma reserves the right to cancel, restrict, or refuse orders associated with suspected:

​

  • Fraud

  • Payment abuse

  • Repeated unsupported claims

  • Unauthorized chargebacks

  • Promotion abuse

  • False shipping claims

  • Account manipulation

  • Attempts to circumvent purchasing restrictions

  • Other abusive or unlawful activity

​

We may also limit quantities or restrict future purchasing privileges when reasonably necessary to protect the business or other customers.

​

REFUNDS WHEN APPROVED

When PureForma approves a refund, the refund will generally be issued using the original payment method when reasonably possible.

Processing times may vary depending on the payment provider.

Shipping charges, expedited shipping fees, local delivery fees, Shipping Protection charges, and other service fees may be nonrefundable once the applicable service has been provided, except where otherwise required by law.

​

STORE CREDIT

When PureForma elects to provide store credit:

​

  • Store credit is not redeemable for cash except where required by law;

  • Store credit may be subject to separate promotional or account terms;

  • Store credit cannot be transferred unless expressly permitted; and

  • Store credit does not constitute a cash refund.

​

POLICY EXCEPTIONS

Any exception to this policy must be expressly approved by PureForma.

Approval of an exception in one situation does not require PureForma to make the same exception in another situation.

Nothing in this policy limits rights or remedies that cannot legally be waived.

​

QUESTIONS OR ORDER ISSUES

For questions regarding an order or to report an order issue, contact:

PureForma Labz / PF Wellness
info@pureformalabz.com

Please include your order number and any relevant photographs, tracking information, or documentation so we can review the issue efficiently.

bottom of page